Last updated: July 2026
1. Overview
This policy explains your rights to cancel bookings with M-M Academy and how refunds work. It applies alongside our Terms of Service. Nothing in this policy affects your statutory rights.
2. Your 14-day “cooling-off” right (online bookings)
Because most bookings are made online, you usually have a legal right to change your mind within 14 days of making the booking and receive a refund. This is the “cooling-off period” under the Consumer Contracts Regulations 2013.
- The 14 days run from the day after your booking is confirmed.
- If you cancel within this period, we will refund you within 14 days of being told.
- Important exception — sessions during the cooling-off period: if you ask for (and we begin providing) sessions before the 14 days end, and you then cancel, we may keep an amount that fairly reflects the sessions already delivered. If a service is fully performed within the 14 days at your request, the cooling-off right may no longer apply.
3. Weekly / monthly subscriptions (recurring sessions)
- You can cancel a recurring subscription at any time by [contacting us at info@mmacademy.co.uk / using your account]. Please give us at least [e.g. 7 days / before your next billing date] notice.
- Cancellation stops future payments. You will normally retain access to sessions already paid for up to the end of the current paid period, unless agreed otherwise.
- We do not usually refund part-months once that period’s sessions have started, except as required by law or under the 14-day cooling-off right above.
4. Holiday & summer camps
- Cancellation by you: if you cancel more than [e.g. 14 days] before the camp start date, you’ll receive a full refund [minus any non-refundable deposit — delete if none]. If you cancel within [e.g. 14 days] of the start date, [state your rule — e.g. we can offer a credit or a partial refund], because places and staffing are arranged in advance.
- The 14-day cooling-off right in Section 2 still applies to camp bookings made online, subject to the “service already provided” exception.
5. One-to-one coaching
- Single sessions: please give at least [e.g. 48 hours] notice to reschedule or cancel. Sessions cancelled with less notice [may be charged in full / may be rescheduled once].
- Block bookings (e.g. 6-week blocks): [state your rule for refunding unused sessions — e.g. unused sessions may be refunded on a pro-rata basis, less any sessions already taken, if you cancel the block].
6. Free taster sessions
Free taster sessions carry no charge, so no refund applies. Please let us know if you can no longer attend so we can offer your place to someone else.
7. If we cancel or change a session
Occasionally we may need to cancel, reschedule or relocate a session (for example due to weather, venue issues or coach illness). Where we cancel and cannot offer a suitable alternative, you will be offered a credit or a refund for the affected session.
8. Services that don’t meet a reasonable standard
Under the Consumer Rights Act 2015, our Services must be provided with reasonable care and skill. If something falls short, please tell us — you may be entitled to have the service put right or to a price reduction.
9. How to cancel or request a refund
Email info@mmacademy.co.uk with your name, the participant’s name, and the booking you wish to cancel. You may use a clear written statement; there is no set form required. We will confirm receipt and process any refund to your original payment method.
10. Contact
Questions about this policy? Email info@mmacademy.co.uk.
Contact: M-M Academy — info@mmacademy.co.uk — mmacademy.co.uk
